In an unfortunate occurrence of any inevitable circumstances or due to any other reason, if the order isn’t shipped out by Lens2Home, thereafter your order will be cancelled and you will be refunded fully after 14 days. If your shipping address is not serviced by our logistics division we may cancel your order and refund you timely.
In an unfortunate event, if the order placed has been processed and the product delivered to the customer is defected, damaged in transit, delivered partially or delivery of wrong product takes place. We assure you will be refunded fully after receiving the product back from the customer.
Lens2Home cannot not be held responsible in case of a careless mistake committed by the customer in providing faulty information while placing the order, if a customer submits wrong information for lenses to be fitted on the eyewear frames, then Lens2Home will only refund money for eyewear frames. No refund will be issued for any lens type, prescription, size and color if they were wrongly ordered by the customer.
We recommend our customers to be watchful while receiving the product delivery, you need to be cautious while accepting delivery of any item whose packaging seems to be damaged or tampered in any form. If you eyespot this issue during delivery, we request you to not to accept courier and inform our Customer Care Support immediately so that we can take further actions against it.
During a regrettable event, it is the customer’s responsibility to not accept faulty shipment or if the package received is already opened. After opening of package, if the product is damaged, customer should write or call us at our Customer Care Support and log in the issue within 2 days of product delivery. If the customer does not log in the complaint within the time frame mentioned above, then the customer will not get free returns in such cases.
Note*- No return or replace policy applicable on eyeglasses purchased using a gift coupon or # 100ka chasma campaign.
To initiate a refund, kindly write us at [email protected] or ping us on our number +(91)-9015922222 to speak to our customer support agents. They will be at your service and glad to aid you with your refund request.
Lens2Home Refund Method
|Pay mode||Refund Mode||Refund from the date of cancellation of order|
|Credit Card||Credit Card||10- 14 Working Days*|
|Net Banking||Bank Account Online Transfer via NEFT/RTGS/IMPS||10- 14 Working Days*|
|Debit Card||Bank Account Online Transfer via NEFT/RTGS/IMPS||10- 14 Working Days*|
|COD||Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS||8-10 working days*|
* Sunglass Buy 1 Get 1 Free Offer Terms & Condition:
1- Cancellation will be done on full order.
2- No Return No Exchange.
3- Exclusive of GST.
4- It can't be combine any other offer.